Support

Write to support@daysofar.com and a person reads it. Most things people write about are below, with the answer rather than a ticket number.

Last updated 1 September 2026

1. Getting hold of someone

Email support@daysofar.com. It reaches the person who builds this, not a queue, and it is answered within a couple of days.

If something went wrong, the three things that make it fixable in one reply rather than four are: the email address on the account, roughly when it happened, and what you expected to see instead. A screenshot beats a description of a screenshot.

2. Billing

CancellingA subscription bought in the app is held by Apple or Google, and only your store account can end it — no app is allowed to cancel on your behalf, including this one. Open Settings → your name → Subscriptions on an iPhone, or Play Store → Subscriptions on Android. The plan you paid for keeps working until the period you already paid for runs out.

Paid, but the app has not noticedOpen the plan screen and use Restore. That re-reads your store account and puts back anything already bought; it never charges you a second time. A purchase travels from the store through to this server, and the trip is usually seconds but is occasionally slower — if Restore does not do it, write and it will be sorted by hand.

Photo scansScan bundles are bought once and are not a subscription. They are spent only after the scans included with your plan are gone, and whatever is left is still there next month. They do not expire.

RefundsPurchases are made through Apple and Google, so refunds are theirs to give: reportaproblem.apple.com or Google Play. Write to me too if the reason was something the app did wrong — it is worth knowing either way.

3. Your account and your data

Deleting the account. In the app, under You. It asks for your password, then removes the account and everything in it — meals, photos, conversations — immediately rather than after a waiting period. It cannot be undone, so export first if you want a copy.
Getting a copy of everything. Ask at support@daysofar.com and it is sent as a file. This is the GDPR access right and it costs nothing.
Forgotten password. Use Forgot password on the sign-in screen and a reset link is emailed to you. If it does not arrive, check the spam folder first — and then tell me, because an email that does not arrive is a bug on my side more often than it is anything you did.

What is collected and who it goes to is set out in full in the privacy policy, and the terms of use are here.

4. When the app is wrong about food

It will be, sometimes. Say so in the journal — “there was more rice”, “that was a small one” — and the entry you already logged changes. That is the intended way to fix a number, not deleting and retyping the meal.

If it is consistently wrong about a particular dish, that is worth an email. Those reports are the main thing that improves it.